FAQ

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, it will depend on your location. Please contact us here.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Electric Scooters

We offer free shipping for most electric scooters.

 

Please note that large scooters have a flat rate shipping fee. Check the product "Shipping" section and your cart page.

 

Accessories

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Once the shipment leaves its home port, it will travel by sea to our shipping port. It will undergo a customs examination before transportation to our warehouse.

Our in-house fulfillment team performs a quality inspection on each vehicle before it is shipped to you. Rest assured, we'll keep you updated, so check your emails!

We'd hate to see you go! At this pre-order stage, there will be a cancellation fee of 3%. If you would like to proceed, simply contact our team here.

Note: The cancellation fee is waived if the product is delayed 30 days after the latest stated delivery time.

Shipping can take up to 5 business days.

Rural shipping could take up to 8 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Yes, we offer full and partial refunds.
Please check our Return Policy to see if you're eligible for a refund.

Unfortunately, we cannot offer refunds or exchanges on the following:

1. Items that have customized add-ons to the product that require installation at the customer's request before delivery.

2. Items that have personal modifications to the product by the customer after delivery. 

3. Items that have been used.

4. Parts that are installed on electric vehicles or used on electric vehicles that are not originally purchased from SumoScooters.

Please check our Return Policy to see if you're eligible for a refund.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

All return shipping costs are handled by the customer.

A refund request can be submitted within 7 days after the scooter has been received.

All our products are subject to quality control.

Our 12 month warranty provides a guarantee against manufacturer defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defect.

Please check our Limited Warranty Policy.

No, it's not an option at this time.

If this changes, please subscribe to our newsletter to be the first to know!

Our team can help answer any maintenance questions and connect you with the closest servicing center!

Please contact us here.

After riding, bring your electric scooter indoors to allow the battery to aclimatize. The battery voltage reading is generally more accurate at room temperature.

 

Do not insert anything else than the charger into the scooter charging port.

Removing the battery should only be handled by an electrical professional.

The CORSA is the only scooter with a removable / swappable battery feature.

With some preperation, you can brave the cold!

Always plan your routes before heading out and choose paths tha are well maintained.

Wear bright or reflective clothing to stay visible. Alert others by turning on your scooter lights and ringing the bell.

Road salt helps prevent slippery accidents but also ruins metal on scooter wheels. Always clean off water and road salt after each ride.

It’s normal to experience a decrease in range and reduced power on a full charge. The optimal temperature for lithium ion batteries is close to 25 degree celsius. A battery at 25℃ offering 100% will typically only deliver 65% at 0 ℃. 

Don't let your scooter battery run flat! Keep at least 20% charge at all times.

For optimum performance don’t leave your vehicle out in the cold. You can store and change the vehicle inside at room temperature. We recommend maintaining your battery charge at between 50% - 80%.

The electric scooter is sealed against dust and resistant to rare light water splashes.

We don't recommend riding in wet conditions since the scooter is not waterproof.

Do not hose your scooter with water!

Wipe your electric scooter with a microfibre towel. Clean the water and road salt off your scooter after each ride to prevent rusting on metal parts.

Protect your noggin! Always wear a helmet.

SumoScooters cannot be submerged in water. All vehicles are water resistant and will tolerate rare light water splashes.

 

To prevent liquid damage, avoid these:

• Riding your electric scooter in the rain or very wet conditions.
• Exposing your electric scooter to pressurized water or high-velocity water, such as using a hose to clean your electric scooter.
• Intentionally submerging your electric scooter in water, such as riding in puddles. 
• Dropping your electric scooter or subjecting it to other impacts.

 

Electric scooters with and without IP ratings should be treated the same.

 

Liquid damage is not covered under warranty. Weather resistance might decrease as a result of normal wear.

Always check your province or state's law that govern the use of personal mobility devices. It's safe practice to not ride on sidewalks and stick primarily to bikelanes.